<?php namespace App\Http\Controllers; use App\Components\Helpers; use App\Components\ServerChan; use App\Http\Models\Ticket; use App\Http\Models\TicketReply; use App\Mail\closeTicket; use App\Mail\replyTicket; use Auth; use Illuminate\Http\Request; use Mail; use Response; /** * 工单控制器 * * Class TicketController * * @package App\Http\Controllers */ class TicketController extends Controller { protected static $systemConfig; function __construct() { self::$systemConfig = Helpers::systemConfig(); } // 工单列表 public function ticketList(Request $request) { $email = $request->input('email'); $query = Ticket::query(); if(isset($email)){ $query->whereHas('user', function($q) use ($email){ $q->where('email', 'like', '%'.$email.'%'); }); } $view['ticketList'] = $query->orderBy('id', 'desc')->paginate(10)->appends($request->except('page')); return Response::view('ticket.ticketList', $view); } // 回复工单 public function replyTicket(Request $request) { $id = $request->input('id'); if($request->isMethod('POST')){ $content = clean($request->input('content')); $content = str_replace("eval", "", str_replace("atob", "", $content)); $content = substr($content, 0, 300); $obj = new TicketReply(); $obj->ticket_id = $id; $obj->user_id = Auth::user()->id; $obj->content = $content; $obj->save(); if($obj->id){ // 将工单置为已回复 $ticket = Ticket::query()->with(['user'])->where('id', $id)->first(); $ticket->status = 1; $ticket->save(); $title = "工单回复提醒"; $content = "标题:".$ticket->title."<br>管理员回复:".$content; // 发通知邮件 if(!Auth::user()->is_admin){ if(self::$systemConfig['webmaster_email']){ $logId = Helpers::addEmailLog(self::$systemConfig['webmaster_email'], $title, $content); Mail::to(self::$systemConfig['webmaster_email'])->send(new replyTicket($logId, $title, $content)); } }else{ $logId = Helpers::addEmailLog($ticket->user->email, $title, $content); Mail::to($ticket->user->email)->send(new replyTicket($logId, $title, $content)); } // 通过ServerChan发微信消息提醒管理员 if(!Auth::user()->is_admin){ ServerChan::send($title, $content); } return Response::json(['status' => 'success', 'data' => '', 'message' => '回复成功']); }else{ return Response::json(['status' => 'fail', 'data' => '', 'message' => '回复失败']); } }else{ $view['ticket'] = Ticket::query()->where('id', $id)->with('user')->first(); $view['replyList'] = TicketReply::query()->where('ticket_id', $id)->with('user')->orderBy('id', 'asc')->get(); return Response::view('ticket.replyTicket', $view); } } // 关闭工单 public function closeTicket(Request $request) { $id = $request->input('id'); $ticket = Ticket::query()->with(['user'])->where('id', $id)->first(); if(!$ticket){ return Response::json(['status' => 'fail', 'data' => '', 'message' => '关闭失败']); } $ticket->status = 2; $ret = $ticket->save(); if(!$ret){ return Response::json(['status' => 'fail', 'data' => '', 'message' => '关闭失败']); } $title = "工单关闭提醒"; $content = "工单【".$ticket->title."】已关闭"; // 发邮件通知用户 $logId = Helpers::addEmailLog($ticket->user->email, $title, $content); Mail::to($ticket->user->email)->send(new closeTicket($logId, $title, $content)); return Response::json(['status' => 'success', 'data' => '', 'message' => '关闭成功']); } }