input('email'); $query = Ticket::query(); if(isset($email)){ $query->whereHas('user', function($q) use ($email) { $q->where('email', 'like', '%'.$email.'%'); }); } $view['ticketList'] = $query->orderByDesc('id')->paginate(10)->appends($request->except('page')); return Response::view('admin.ticket.ticketList', $view); } // 回复工单 public function replyTicket(Request $request) { $id = $request->input('id'); if($request->isMethod('POST')){ $content = clean($request->input('content')); $content = str_replace("eval", "", str_replace("atob", "", $content)); $content = substr($content, 0, 300); $obj = new TicketReply(); $obj->ticket_id = $id; $obj->user_id = Auth::id(); $obj->content = $content; $obj->save(); if($obj->id){ // 将工单置为已回复 $ticket = Ticket::query()->with(['user'])->whereId($id)->first(); $ticket->status = 1; $ticket->save(); $title = "工单回复提醒"; $content = "标题：".$ticket->title."
管理员回复：".$content; // 发通知邮件 if(!Auth::getUser()->is_admin){ if(self::$systemConfig['webmaster_email']){ $logId = Helpers::addNotificationLog($title, $content, 1, self::$systemConfig['webmaster_email']); Mail::to(self::$systemConfig['webmaster_email'])->send(new replyTicket($logId, $title, $content)); } // 推送通知管理员 PushNotification::send($title, $content); }else{ $logId = Helpers::addNotificationLog($title, $content, 1, $ticket->user->email); Mail::to($ticket->user->email)->send(new replyTicket($logId, $title, $content)); } return Response::json(['status' => 'success', 'data' => '', 'message' => '回复成功']); }else{ return Response::json(['status' => 'fail', 'data' => '', 'message' => '回复失败']); } }else{ $view['ticket'] = Ticket::query()->whereId($id)->with('user')->first(); $view['replyList'] = TicketReply::query()->whereTicketId($id)->with('user')->orderBy('id')->get(); return Response::view('admin.ticket.replyTicket', $view); } } // 关闭工单 public function closeTicket(Request $request) { $id = $request->input('id'); $ticket = Ticket::query()->with(['user'])->whereId($id)->first(); if(!$ticket){ return Response::json(['status' => 'fail', 'data' => '', 'message' => '关闭失败']); } $ticket->status = 2; $ret = $ticket->save(); if(!$ret){ return Response::json(['status' => 'fail', 'data' => '', 'message' => '关闭失败']); } $title = "工单关闭提醒"; $content = "工单【".$ticket->title."】已关闭"; // 发邮件通知用户 $logId = Helpers::addNotificationLog($title, $content, 1, $ticket->user->email); Mail::to($ticket->user->email)->send(new closeTicket($logId, $title, $content)); return Response::json(['status' => 'success', 'data' => '', 'message' => '关闭成功']); } }