input('email'); $query = Ticket::whereAdminId(Auth::id())->orwhere('admin_id', null); if (isset($email)) { $query->whereHas('user', static function ($q) use ($email) { $q->where('email', 'like', '%'.$email.'%'); }); } $view['ticketList'] = $query->latest()->paginate(10)->appends($request->except('page')); return view('admin.ticket.index', $view); } // 创建工单 public function store(Request $request) { $id = $request->input('id'); $email = $request->input('email'); $title = $request->input('title'); $content = $request->input('content'); $user = User::find($id) ?: User::whereEmail($email)->first(); if (! $user) { return Response::json(['status' => 'fail', 'message' => '用户不存在']); } if ($user === Auth::user()) { return Response::json(['status' => 'fail', 'message' => '不能对自己发起工单']); } if (empty($title) || empty($content)) { return Response::json(['status' => 'fail', 'message' => '请输入标题和内容']); } $obj = new Ticket(); $obj->user_id = $user->id; $obj->admin_id = Auth::id(); $obj->title = $title; $obj->content = $content; $obj->status = 0; if ($obj->save()) { return Response::json(['status' => 'success', 'message' => '工单创建成功']); } return Response::json(['status' => 'fail', 'message' => '工单创建失败']); } // 回复 public function edit($id) { $view['ticket'] = Ticket::find($id); $view['replyList'] = TicketReply::whereTicketId($id)->oldest()->get(); return view('admin.ticket.reply', $view); } // 回复工单 public function update(Request $request, $id) { $content = substr(str_replace(['atob', 'eval'], '', clean($request->input('content'))), 0, 300); $obj = new TicketReply(); $obj->ticket_id = $id; $obj->admin_id = Auth::id(); $obj->content = $content; if ($obj->save()) { // 将工单置为已回复 $ticket = Ticket::with('user')->find($id); Ticket::whereId($id)->update(['status' => 1]); $title = '工单回复提醒'; $content = '标题：'.$ticket->title.'
管理员回复：'.$content; // 发通知邮件 $logId = Helpers::addNotificationLog($title, $content, 1, $ticket->user->email); Mail::to($ticket->user->email)->send(new replyTicket($logId, $title, $content)); return Response::json(['status' => 'success', 'message' => '回复成功']); } return Response::json(['status' => 'fail', 'message' => '回复失败']); } // 关闭工单 public function destroy($id) { $ticket = Ticket::with('user')->find($id); if (! $ticket->close()) { return Response::json(['status' => 'fail', 'message' => '关闭失败']); } $title = '工单关闭提醒'; $content = '工单【'.$ticket->title.'】已关闭'; // 发邮件通知用户 $logId = Helpers::addNotificationLog($title, $content, 1, $ticket->user->email); Mail::to($ticket->user->email)->send(new closeTicket($logId, $title, $content)); return Response::json(['status' => 'success', 'message' => '关闭成功']); } }