input('email'); $status = $request->input('status'); $query = Ticket::whereAdminId(Auth::id())->orwhere('admin_id'); if (isset($email)) { $query->whereHas('user', static function ($q) use ($email) { $q->where('email', 'like', '%'.$email.'%'); }); } if (isset($status)){ $query->whereStatus($status); } return view('admin.ticket.index', ['ticketList' => $query->latest()->paginate(10)->appends($request->except('page'))]); } // 创建工单 public function store(TicketRequest $request) { $data = $request->validated(); $user = User::find($data['id']) ?: User::whereEmail($data['email'])->first(); if ($user === Auth::user()) { return Response::json(['status' => 'fail', 'message' => '不能对自己发起工单']); } if (Ticket::create(['user_id' => $user->id, 'admin_id' => auth()->id(), 'title' => $data['title'], 'content' => clean($data['content'])]) ) { // if (in_array('mail', sysConfig('ticket_created_notification'), true)) { // $user->notify(new TicketCreated($data['title'], $data['content'], route('replyTicket', $ticket), true)); // } return Response::json(['status' => 'success', 'message' => '工单创建成功']); } return Response::json(['status' => 'fail', 'message' => '工单创建失败']); } // 回复 public function edit(Ticket $ticket) { return view('admin.ticket.reply', [ 'ticket' => $ticket, 'replyList' => $ticket->reply()->oldest()->get(), ]); } // 回复工单 public function update(Request $request, Ticket $ticket) { $content = substr(str_replace(['atob', 'eval'], '', clean($request->input('content'))), 0, 300); if ($ticket->reply()->create(['admin_id' => Auth::id(), 'content' => $content])) { // 将工单置为已回复 $ticket->update(['status' => 1]); // 通知用户 // if (in_array('mail', sysConfig('ticket_replied_notification'), true)) { // Log::info(route('replyTicket')."?id=".$ticket->id); // Log::info($ticket); // //$ticket->user->notify(new TicketReplied($ticket->title, $content, route('replyTicket', $ticket), true)); // ##$ticket->user->notify(new TicketReplied($ticket->title, $content, route('replyTicket')."?id=".$ticket->id, true)); // } return Response::json(['status' => 'success', 'message' => '回复成功']); } return Response::json(['status' => 'fail', 'message' => '回复失败']); } // 关闭工单 public function destroy(Ticket $ticket) { if (! $ticket->close()) { return Response::json(['status' => 'fail', 'message' => '关闭失败']); } // // 通知用户 // if (in_array('mail', sysConfig('ticket_closed_notification'), true)) { // // $ticket->user->notify(new TicketClosed($ticket->id, $ticket->title, route('replyTicket', $ticket), \request('reason'), true)); // ## $ticket->user->notify(new TicketClosed($ticket->id, $ticket->title, route('replyTicket')."?id=".$ticket->id, \request('reason'), true)); // } return Response::json(['status' => 'success', 'message' => '关闭成功']); } }