input('email'); $query = Ticket::whereIn('admin_id', [0, Auth::id()]); if(isset($email)){ $query->whereHas('user', static function($q) use ($email) { $q->where('email', 'like', '%'.$email.'%'); }); } $view['ticketList'] = $query->latest()->paginate(10)->appends($request->except('page')); return view('admin.ticket.ticketList', $view); } // 创建工单 public function createTicket(Request $request): ?JsonResponse { $id = $request->input('id'); $email = $request->input('email'); $title = $request->input('title'); $content = $request->input('content'); $user = User::find($id)?: User::whereEmail($email)->first(); if(!$user){ return Response::json(['status' => 'fail', 'message' => '用户不存在']); } if($user == Auth::user()){ return Response::json(['status' => 'fail', 'message' => '不能对自己发起工单']); } if(empty($title) || empty($content)){ return Response::json(['status' => 'fail', 'message' => '请输入标题和内容']); } $obj = new Ticket(); $obj->user_id = $user->id; $obj->admin_id = Auth::id(); $obj->title = $title; $obj->content = $content; $obj->status = 0; $obj->save(); if($obj->id){ return Response::json(['status' => 'success', 'message' => '工单创建成功']); } return Response::json(['status' => 'fail', 'message' => '工单创建失败']); } // 回复工单 public function replyTicket(Request $request) { $id = $request->input('id'); if($request->isMethod('POST')){ $content = clean($request->input('content')); $content = str_replace(["atob", "eval"], "", $content); $content = substr($content, 0, 300); $obj = new TicketReply(); $obj->ticket_id = $id; $obj->admin_id = Auth::id(); $obj->content = $content; $obj->save(); if($obj->id){ // 将工单置为已回复 $ticket = Ticket::with('user')->whereId($id)->firstOrFail(); Ticket::whereId($id)->update(['status' => 1]); $title = "工单回复提醒"; $content = "标题：".$ticket->title."
管理员回复：".$content; // 发通知邮件 if(!Auth::getUser()->is_admin){ if(sysConfig('webmaster_email')){ $logId = Helpers::addNotificationLog($title, $content, 1, sysConfig('webmaster_email')); Mail::to(sysConfig('webmaster_email'))->send(new replyTicket($logId, $title, $content)); } // 推送通知管理员 PushNotification::send($title, $content); }else{ $logId = Helpers::addNotificationLog($title, $content, 1, $ticket->user->email); Mail::to($ticket->user->email)->send(new replyTicket($logId, $title, $content)); } return Response::json(['status' => 'success', 'message' => '回复成功']); } return Response::json(['status' => 'fail', 'message' => '回复失败']); } $view['ticket'] = Ticket::find($id); $view['replyList'] = TicketReply::whereTicketId($id)->oldest()->get(); return view('admin.ticket.replyTicket', $view); } // 关闭工单 public function closeTicket(Request $request): JsonResponse { $id = $request->input('id'); $ticket = Ticket::with('user')->whereId($id)->first(); if(!$ticket){ return Response::json(['status' => 'fail', 'message' => '关闭失败']); } $ret = Ticket::whereId($id)->update(['status' => 2]); if(!$ret){ return Response::json(['status' => 'fail', 'message' => '关闭失败']); } $title = "工单关闭提醒"; $content = "工单【".$ticket->title."】已关闭"; // 发邮件通知用户 $logId = Helpers::addNotificationLog($title, $content, 1, $ticket->user->email); Mail::to($ticket->user->email)->send(new closeTicket($logId, $title, $content)); return Response::json(['status' => 'success', 'message' => '关闭成功']); } }