neiyou_user_web/resources/views/admin/ticket/replyTicket.blade.php

@extends('admin.layouts')
@section('css')
    <link href="/assets/examples/css/structure/chat.css" type="text/css" rel="stylesheet">
@endsection
@section('content')
    <div class="page-content">
        <div class="panel panel-bordered">
            <div class="panel-heading">
                <h1 class="panel-title cyan-600"><i class="icon wb-help-circle"></i> {{$ticket->title}} </h1>
                @if($ticket->status != 2)
                    <div class="panel-actions">
                        <a href="/ticket/ticketList" class="btn btn-default">返 回</a>
                        <button class="btn btn-danger" onclick="closeTicket()"> {{trans('home.ticket_close')}} </button>
                    </div>
                @endif
            </div>
            <div class="panel-body">
                <div class="chat-box">
                    <div class="chats">
                        <div class="chat chat-left">
                            <div class="chat-avatar">
                                <p class="avatar">
                                    @if($ticket->user->qq)
                                        <img src="http://q1.qlogo.cn/g?b=qq&nk={{$ticket->user->qq}}&s=640" alt="客户">
                                    @elseif(strpos(strtolower($ticket->user->email),"@qq.com") !== FALSE)
                                        <img src="http://q1.qlogo.cn/g?b=qq&nk={{$ticket->user->email}}&s=640" alt="客户">
                                    @else
                                        <img src="/assets/images/avatar.svg" alt="客户">
                                    @endif
                                </p>
                            </div>
                            <div class="chat-body">
                                <div class="chat-content">
                                    <p>
                                        {!! $ticket->content !!}
                                    </p>
                                    <time class="chat-time">{{$ticket->created_at}}</time>
                                </div>
                            </div>
                        </div>
                        @foreach ($replyList as $reply)
                            <div class="chat @if (!$reply->user->is_admin) chat-left @endif">
                                <div class="chat-avatar">
                                    @if ($reply->user->is_admin)
                                        <p class="avatar">
                                            <img src="/assets/images/logo64.png"
                                                    alt="{{trans('home.ticket_reply_master')}}"/>
                                        </p>
                                    @else
                                        <p class="avatar">
                                            @if($ticket->user->qq)
                                                <img src="http://q1.qlogo.cn/g?b=qq&nk={{$ticket->user->qq}}&s=640"
                                                        alt="客户">
                                            @elseif(strpos(strtolower($ticket->user->email),"@qq.com") !== FALSE)
                                                <img src="http://q1.qlogo.cn/g?b=qq&nk={{$ticket->user->email}}&s=640"
                                                        alt="客户">
                                            @else
                                                <img src="/assets/images/avatar.svg" alt="客户">
                                            @endif
                                        </p>
                                    @endif
                                </div>
                                <div class="chat-body">
                                    <div class="chat-content">
                                        <p>
                                            {!! $reply->content!!}
                                        </p>
                                        <time class="chat-time">{{$reply->created_at}}</time>
                                    </div>
                                </div>
                            </div>
                        @endforeach
                    </div>
                </div>
            </div>
            @if($ticket->status != 2)
                <div class="panel-footer pb-30">
                    <form>
                        <div class="input-group">
                            <input type="text" class="form-control" id="editor"
                                    placeholder="{{trans('home.ticket_reply_placeholder')}}"/>
                            <span class="input-group-btn">
                                <button type="button" class="btn btn-primary"
                                        onclick="replyTicket()"> {{trans('home.ticket_reply')}}</button>
                            </span>
                        </div>
                    </form>
                </div>
            @endif
        </div>
    </div>
@endsection
@section('script')
    <script type="text/javascript">
		//回车检测
		$(document).on("keypress", "input", function (e) {
			if (e.which === 13) {
				replyTicket();
				return false;
			}
		});

		// 关闭工单
		function closeTicket() {
			swal.fire({
				title: '确定关闭工单？',
				type: 'question',
				allowEnterKey: false,
				showCancelButton: true,
				cancelButtonText: '{{trans('home.ticket_close')}}',
				confirmButtonText: '{{trans('home.ticket_confirm')}}',
			}).then((result) => {
				if (result.value) {
					$.ajax({
						type: "POST",
						url: "/ticket/closeTicket",
						async: true,
						data: {_token: '{{csrf_token()}}', id: '{{$ticket->id}}'},
						dataType: 'json',
						success: function (ret) {
							swal.fire({
								title: ret.message,
								type: 'success',
								timer: 1000,
								showConfirmButton: false
							}).then(() => window.location.href = '/ticket/ticketList')
						},
						error: function () {
							swal.fire("未知错误！请通知客服！")
						}
					})
				}
			})
		}

		// 回复工单
		function replyTicket() {
			const content = document.getElementById('editor').value;

			if (content.trim() === '') {
				swal.fire({title: '您未填写工单内容!', type: 'warning', timer: 1500});
				return false;
			}
			swal.fire({
				title: '确定回复工单？',
				type: 'question',
				allowEnterKey: false,
				showCancelButton: true,
				cancelButtonText: '{{trans('home.ticket_close')}}',
				confirmButtonText: '{{trans('home.ticket_confirm')}}',
			}).then((result) => {
				if (result.value) {
					$.post("/ticket/replyTicket", {
						_token: '{{csrf_token()}}',
						id: '{{$ticket->id}}',
						content: content
					}, function (ret) {
						if (ret.status === 'success') {
							swal.fire({
								title: ret.message,
								type: 'success',
								timer: 1000,
								showConfirmButton: false
							}).then(() => window.location.reload())
						} else {
							swal.fire({title: ret.message, type: "error"}).then(() => window.location.reload())
						}
					});
				}
			})
		}
    </script>
@endsection