neiyou_user_web/app/Models/Ticket.php

<?php

namespace App\Models;

use Auth;
use Illuminate\Database\Eloquent\Model;
use Illuminate\Database\Eloquent\Relations\BelongsTo;
use Illuminate\Database\Eloquent\Relations\HasMany;

/**
 * 工单.
 *
 * @property int $id
 * @property int $user_id 用户ID
 * @property int|null $admin_id 管理员ID
 * @property string $title 标题
 * @property string $content 内容
 * @property int $status 状态：0-待处理、1-已处理未关闭、2-已关闭
 * @property \Illuminate\Support\Carbon $created_at 创建时间
 * @property \Illuminate\Support\Carbon $updated_at 最后更新时间
 * @property-read \App\Models\User|null $admin
 * @property-read string $status_label
 * @property-read \Illuminate\Database\Eloquent\Collection|\App\Models\TicketReply[] $reply
 * @property-read int|null $reply_count
 * @property-read \App\Models\User $user
 * @method static \Illuminate\Database\Eloquent\Builder|Ticket newModelQuery()
 * @method static \Illuminate\Database\Eloquent\Builder|Ticket newQuery()
 * @method static \Illuminate\Database\Eloquent\Builder|Ticket query()
 * @method static \Illuminate\Database\Eloquent\Builder|Ticket uid()
 * @method static \Illuminate\Database\Eloquent\Builder|Ticket whereAdminId($value)
 * @method static \Illuminate\Database\Eloquent\Builder|Ticket whereContent($value)
 * @method static \Illuminate\Database\Eloquent\Builder|Ticket whereCreatedAt($value)
 * @method static \Illuminate\Database\Eloquent\Builder|Ticket whereId($value)
 * @method static \Illuminate\Database\Eloquent\Builder|Ticket whereStatus($value)
 * @method static \Illuminate\Database\Eloquent\Builder|Ticket whereTitle($value)
 * @method static \Illuminate\Database\Eloquent\Builder|Ticket whereUpdatedAt($value)
 * @method static \Illuminate\Database\Eloquent\Builder|Ticket whereUserId($value)
 * @mixin \Eloquent
 */
class Ticket extends Model
{
    protected $table = 'ticket';
    protected $guarded = [];

    public function scopeUid($query)
    {
        return $query->whereUserId(Auth::id());
    }

    public function user(): BelongsTo
    {
        return $this->belongsTo(User::class);
    }

    public function admin(): BelongsTo
    {
        return $this->belongsTo(User::class);
    }

    public function reply(): HasMany
    {
        return $this->hasMany(TicketReply::class);
    }

    public function close(): bool
    {
        $this->status = 2;

        return $this->save();
    }

    public function getStatusLabelAttribute(): string
    {
        switch ($this->attributes['status']) {
            case 0:
                $status_label = '<span class="badge badge-lg badge-success">'.trans('user.status.pending').'</span>';
                break;
            case 1:
                $status_label = '<span class="badge badge-lg badge-danger">'.trans('user.status.reply').'</span>';
                break;
            case 2:
                $status_label = '<span class="badge badge-lg badge-default">'.trans('user.status.closed').'</span>';
                break;
            default:
                $status_label = '<span class="badge badge-lg badge-default">'.trans('user.unknown').'</span>';
        }

        return $status_label;
    }
}