neiyou_user_web/resources/views/user/replyTicket.blade.php

@extends('user.layouts')
@section('css')
	<link href="/assets/examples/css/structure/chat.css" type="text/css" rel="stylesheet">
@endsection
@section('content')
	<div class="page-content">
		<div class="panel panel-bordered">
			<div class="panel-heading">
				<h1 class="panel-title cyan-600"><i class="icon wb-help-circle"></i>{{$ticket->title}}</h1>
				@if($ticket->status != 2)
					<div class="panel-actions">
						<button class="btn btn-danger" onclick="closeTicket()"> {{trans('home.ticket_close')}} </button>
					</div>
				@endif
			</div>
			<div class="panel-body">
				<div class="chat-box">
					<div class="chats">
						<div class="chat">
							<div class="chat-avatar">
								<p class="avatar" data-toggle="tooltip" data-placement="right" title="{{trans('home.ticket_reply_me')}}">
									<img src="/assets/images/astronaut.svg" alt="{{trans('home.ticket_reply_me')}}"/>
								</p>
							</div>
							<div class="chat-body">
								<div class="chat-content">
									<p>
										{!! $ticket->content !!}
									</p>
									<time class="chat-time">{{$ticket->created_at}}</time>
								</div>
							</div>
						</div>
						@foreach ($replyList as $reply)
							<div class="chat @if($reply->user->is_admin) chat-left @endif">
								<div class="chat-avatar">
									@if ($reply->user->is_admin)
										<p class="avatar" data-toggle="tooltip" data-placement="left" title="{{trans('home.ticket_reply_master')}}">
											<img src="/assets/images/logo64.png" alt="{{trans('home.ticket_reply_master')}}"/>
										</p>
									@else
										<p class="avatar" data-toggle="tooltip" data-placement="left" title="{{trans('home.ticket_reply_me')}}">
											<img src="/assets/images/astronaut.svg" alt="{{trans('home.ticket_reply_me')}}"/>
										</p>
									@endif
								</div>
								<div class="chat-body">
									<div class="chat-content">
										<p>
											{!! $reply->content!!}
										</p>
										<time class="chat-time">{{$reply->created_at}}</time>
									</div>
								</div>
							</div>
						@endforeach
					</div>
				</div>
			</div>
			@if($ticket->status != 2)
				<div class="panel-footer pb-30">
					<form>
						<div class="input-group">
							<input type="text" class="form-control" id="editor" placeholder="{{trans('home.ticket_reply_placeholder')}}"/>
							<span class="input-group-btn">
                                <button type="button" class="btn btn-primary" onclick="replyTicket()"> {{trans('home.ticket_reply')}}</button>
                            </span>
						</div>
					</form>
				</div>
			@endif
		</div>
	</div>
@endsection
@section('script')
	<script type="text/javascript">
        //回车检测
        $(document).on("keypress", "input", function (e) {
            if (e.which === 13) {
                replyTicket();
                return false;
            }
        });

        // 关闭工单
        function closeTicket() {
            swal.fire({
                title: '{{trans('home.ticket_close_title')}}',
                text: '{{trans('home.ticket_close_content')}}',
                type: 'warning',
                showCancelButton: true,
                cancelButtonText: '{{trans('home.ticket_close')}}',
                confirmButtonText: '{{trans('home.ticket_confirm')}}',
            }).then((result) => {
                if (result.value) {
                    $.ajax({
                        type: "POST",
                        url: "/closeTicket",
                        async: true,
                        data: {_token: '{{csrf_token()}}', id: '{{$ticket->id}}'},
                        dataType: 'json',
                        success: function (ret) {
                            swal.fire({
                                title: ret.message,
                                type: 'success',
                                timer: 1300
                            }).then(() => window.location.href = '/tickets')
                        },
                        error: function () {
                            swal.fire("未知错误！请通知客服！")
                        }
                    });
                }
            })
        }

        // 回复工单
        function replyTicket() {
            const content = document.getElementById('editor').value;

            if (content.trim() === '') {
                swal.fire({title: '您未填写工单内容!', type: 'warning'});
                return false;
            }
            swal.fire({
                title: '确定回复工单？',
                type: 'question',
                allowEnterKey: false,
                showCancelButton: true,
                cancelButtonText: '{{trans('home.ticket_close')}}',
                confirmButtonText: '{{trans('home.ticket_confirm')}}',
            }).then((result) => {
                if (result.value) {
                    $.post("/replyTicket", {
                        _token: '{{csrf_token()}}',
                        id: '{{$ticket->id}}',
                        content: content
                    }, function (ret) {
                        if (ret.status === 'success') {
                            swal.fire({title: ret.message, type: 'success', timer: 800, showConfirmButton: false}).then(() => window.location.reload())
                        } else {
                            swal.fire({title: ret.message, type: "error"}).then(() => window.location.reload())
                        }
                    });
                }
            })
        }
	</script>
@endsection