neiyou_user_web/resources/views/user/replyTicket.blade.php

@extends('user.layouts')
@section('css')
	<link href="/assets/examples/css/structure/chat.css" type="text/css" rel="stylesheet">
@endsection
@section('content')
	<div class="page-content">
		<div class="panel panel-bordered">
			<div class="panel-heading">
				<h1 class="panel-title cyan-600"><i class="icon wb-help-circle"></i> {{$ticket->title}} </h1>
				@if($ticket->status != 2)
					<div class="panel-actions">
						<button class="btn btn-danger" onclick="closeTicket()"> {{trans('home.ticket_close')}} </button>
					</div>
				@endif
			</div>
			<div class="panel-body">
				<div class="chat-box">
					<div class="chats">
						@component('components.chatUnit',['ticket'=>$ticket])@endcomponent
						@foreach ($replyList as $reply)
							@component('components.chatUnit',['ticket'=>$reply])@endcomponent
						@endforeach
					</div>
				</div>
			</div>
			@if($ticket->status != 2)
				<div class="panel-footer pb-30">
					<form>
						<div class="input-group">
							<input type="text" class="form-control" id="editor" placeholder="{{trans('home.ticket_reply_placeholder')}}"/>
							<span class="input-group-btn">
								<button type="button" class="btn btn-primary" onclick="replyTicket()"> {{trans('home.ticket_reply')}}</button>
							</span>
						</div>
					</form>
				</div>
			@endif
		</div>
	</div>
@endsection
@section('script')
	<script type="text/javascript">
		//回车检测
		$(document).on("keypress", "input", function (e) {
			if (e.which === 13) {
				replyTicket();
				return false;
			}
		});

		// 关闭工单
		function closeTicket() {
			swal.fire({
				title: '{{trans('home.ticket_close_title')}}',
				text: '{{trans('home.ticket_close_content')}}',
				type: 'question',
				showCancelButton: true,
				cancelButtonText: '{{trans('home.ticket_close')}}',
				confirmButtonText: '{{trans('home.ticket_confirm')}}',
			}).then((result) => {
				if (result.value) {
					$.ajax({
						type: "POST",
						url: "/closeTicket",
						async: true,
						data: {_token: '{{csrf_token()}}', id: '{{$ticket->id}}'},
						dataType: 'json',
						success: function (ret) {
							swal.fire({
								title: ret.message,
								type: 'success',
								timer: 1300
							}).then(() => window.location.href = '/tickets')
						},
						error: function () {
							swal.fire("未知错误！请通知客服！")
						}
					})
				}
			})
		}

		// 回复工单
		function replyTicket() {
			const content = document.getElementById('editor').value;

			if (content.trim() === '') {
				swal.fire({title: '您未填写工单内容!', type: 'warning', timer: 1500});
				return false;
			}
			swal.fire({
				title: '确定回复工单？',
				type: 'question',
				allowEnterKey: false,
				showCancelButton: true,
				cancelButtonText: '{{trans('home.ticket_close')}}',
				confirmButtonText: '{{trans('home.ticket_confirm')}}',
			}).then((result) => {
				if (result.value) {
					$.post("/replyTicket", {
						_token: '{{csrf_token()}}',
						id: '{{$ticket->id}}',
						content: content
					}, function (ret) {
						if (ret.status === 'success') {
							swal.fire({
								title: ret.message,
								type: 'success',
								timer: 1000,
								showConfirmButton: false
							}).then(() => window.location.reload())
						} else {
							swal.fire({title: ret.message, type: "error"}).then(() => window.location.reload())
						}
					});
				}
			})
		}
	</script>
@endsection