TicketController.php 3.9 KB

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  1. <?php
  2. namespace App\Http\Controllers;
  3. use App\Components\Helpers;
  4. use App\Components\ServerChan;
  5. use App\Http\Models\Ticket;
  6. use App\Http\Models\TicketReply;
  7. use App\Mail\closeTicket;
  8. use App\Mail\replyTicket;
  9. use Auth;
  10. use Illuminate\Http\Request;
  11. use Mail;
  12. use Response;
  13. /**
  14. * 工单控制器
  15. *
  16. * Class TicketController
  17. *
  18. * @package App\Http\Controllers
  19. */
  20. class TicketController extends Controller
  21. {
  22. protected static $systemConfig;
  23. function __construct()
  24. {
  25. self::$systemConfig = Helpers::systemConfig();
  26. }
  27. // 工单列表
  28. public function ticketList(Request $request)
  29. {
  30. $view['ticketList'] = Ticket::query()->orderBy('id', 'desc')->paginate(10);
  31. return Response::view('ticket.ticketList', $view);
  32. }
  33. // 回复工单
  34. public function replyTicket(Request $request)
  35. {
  36. $id = $request->input('id');
  37. if ($request->isMethod('POST')) {
  38. $content = clean($request->input('content'));
  39. $content = str_replace("eval", "", str_replace("atob", "", $content));
  40. $content = substr($content, 0, 300);
  41. $obj = new TicketReply();
  42. $obj->ticket_id = $id;
  43. $obj->user_id = Auth::user()->id;
  44. $obj->content = $content;
  45. $obj->save();
  46. if ($obj->id) {
  47. // 将工单置为已回复
  48. $ticket = Ticket::query()->with(['user'])->where('id', $id)->first();
  49. $ticket->status = 1;
  50. $ticket->save();
  51. $title = "工单回复提醒";
  52. $content = "标题:" . $ticket->title . "<br>管理员回复:" . $content;
  53. // 发通知邮件
  54. if (!Auth::user()->is_admin) {
  55. if (self::$systemConfig['crash_warning_email']) {
  56. $logId = Helpers::addEmailLog(self::$systemConfig['crash_warning_email'], $title, $content);
  57. Mail::to(self::$systemConfig['crash_warning_email'])->send(new replyTicket($logId, $title, $content));
  58. }
  59. } else {
  60. $logId = Helpers::addEmailLog($ticket->user->username, $title, $content);
  61. Mail::to($ticket->user->username)->send(new replyTicket($logId, $title, $content));
  62. }
  63. // 通过ServerChan发微信消息提醒管理员
  64. if (!Auth::user()->is_admin) {
  65. ServerChan::send($title, $content);
  66. }
  67. return Response::json(['status' => 'success', 'data' => '', 'message' => '回复成功']);
  68. } else {
  69. return Response::json(['status' => 'fail', 'data' => '', 'message' => '回复失败']);
  70. }
  71. } else {
  72. $view['ticket'] = Ticket::query()->where('id', $id)->with('user')->first();
  73. $view['replyList'] = TicketReply::query()->where('ticket_id', $id)->with('user')->orderBy('id', 'asc')->get();
  74. return Response::view('ticket.replyTicket', $view);
  75. }
  76. }
  77. // 关闭工单
  78. public function closeTicket(Request $request)
  79. {
  80. $id = $request->input('id');
  81. $ticket = Ticket::query()->with(['user'])->where('id', $id)->first();
  82. if (!$ticket) {
  83. return Response::json(['status' => 'fail', 'data' => '', 'message' => '关闭失败']);
  84. }
  85. $ticket->status = 2;
  86. $ret = $ticket->save();
  87. if (!$ret) {
  88. return Response::json(['status' => 'fail', 'data' => '', 'message' => '关闭失败']);
  89. }
  90. $title = "工单关闭提醒";
  91. $content = "工单【" . $ticket->title . "】已关闭";
  92. // 发邮件通知用户
  93. $logId = Helpers::addEmailLog($ticket->user->username, $title, $content);
  94. Mail::to($ticket->user->username)->send(new closeTicket($logId, $title, $content));
  95. return Response::json(['status' => 'success', 'data' => '', 'message' => '关闭成功']);
  96. }
  97. }