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- <?php
- namespace App\Http\Controllers;
- use App\Components\Helpers;
- use App\Components\ServerChan;
- use App\Http\Models\Ticket;
- use App\Http\Models\TicketReply;
- use App\Mail\closeTicket;
- use App\Mail\replyTicket;
- use Auth;
- use Illuminate\Http\Request;
- use Mail;
- use Response;
- /**
- * 工单控制器
- *
- * Class TicketController
- *
- * @package App\Http\Controllers
- */
- class TicketController extends Controller
- {
- protected static $systemConfig;
- function __construct()
- {
- self::$systemConfig = Helpers::systemConfig();
- }
- // 工单列表
- public function ticketList(Request $request)
- {
- $view['ticketList'] = Ticket::query()->orderBy('id', 'desc')->paginate(10);
- return Response::view('ticket.ticketList', $view);
- }
- // 回复工单
- public function replyTicket(Request $request)
- {
- $id = $request->input('id');
- if ($request->isMethod('POST')) {
- $content = clean($request->input('content'));
- $content = str_replace("eval", "", str_replace("atob", "", $content));
- $content = substr($content, 0, 300);
- $obj = new TicketReply();
- $obj->ticket_id = $id;
- $obj->user_id = Auth::user()->id;
- $obj->content = $content;
- $obj->save();
- if ($obj->id) {
- // 将工单置为已回复
- $ticket = Ticket::query()->with(['user'])->where('id', $id)->first();
- $ticket->status = 1;
- $ticket->save();
- $title = "工单回复提醒";
- $content = "标题:" . $ticket->title . "<br>管理员回复:" . $content;
- // 发通知邮件
- if (!Auth::user()->is_admin) {
- if (self::$systemConfig['crash_warning_email']) {
- $logId = Helpers::addEmailLog(self::$systemConfig['crash_warning_email'], $title, $content);
- Mail::to(self::$systemConfig['crash_warning_email'])->send(new replyTicket($logId, $title, $content));
- }
- } else {
- $logId = Helpers::addEmailLog($ticket->user->username, $title, $content);
- Mail::to($ticket->user->username)->send(new replyTicket($logId, $title, $content));
- }
- // 通过ServerChan发微信消息提醒管理员
- if (!Auth::user()->is_admin) {
- ServerChan::send($title, $content);
- }
- return Response::json(['status' => 'success', 'data' => '', 'message' => '回复成功']);
- } else {
- return Response::json(['status' => 'fail', 'data' => '', 'message' => '回复失败']);
- }
- } else {
- $view['ticket'] = Ticket::query()->where('id', $id)->with('user')->first();
- $view['replyList'] = TicketReply::query()->where('ticket_id', $id)->with('user')->orderBy('id', 'asc')->get();
- return Response::view('ticket.replyTicket', $view);
- }
- }
- // 关闭工单
- public function closeTicket(Request $request)
- {
- $id = $request->input('id');
- $ticket = Ticket::query()->with(['user'])->where('id', $id)->first();
- if (!$ticket) {
- return Response::json(['status' => 'fail', 'data' => '', 'message' => '关闭失败']);
- }
- $ticket->status = 2;
- $ret = $ticket->save();
- if (!$ret) {
- return Response::json(['status' => 'fail', 'data' => '', 'message' => '关闭失败']);
- }
- $title = "工单关闭提醒";
- $content = "工单【" . $ticket->title . "】已关闭";
- // 发邮件通知用户
- $logId = Helpers::addEmailLog($ticket->user->username, $title, $content);
- Mail::to($ticket->user->username)->send(new closeTicket($logId, $title, $content));
- return Response::json(['status' => 'success', 'data' => '', 'message' => '关闭成功']);
- }
- }
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