neiyou_user_web/app/Http/Controllers/Admin/TicketController.php

<?php

namespace App\Http\Controllers\Admin;

use App\Components\Helpers;
use App\Components\PushNotification;
use App\Http\Controllers\Controller;
use App\Mail\closeTicket;
use App\Mail\replyTicket;
use App\Models\Ticket;
use App\Models\TicketReply;
use App\Models\User;
use Auth;
use Illuminate\Http\JsonResponse;
use Illuminate\Http\Request;
use Mail;
use Response;

/**
 * 工单控制器
 *
 * Class TicketController
 *
 * @package App\Http\Controllers\Controller
 */
class TicketController extends Controller
{

    // 工单列表
    public function ticketList(Request $request)
    {
        $email = $request->input('email');

        $query = Ticket::whereIn('admin_id', [0, Auth::id()]);

        if (isset($email)) {
            $query->whereHas(
                'user',
                static function ($q) use ($email) {
                    $q->where('email', 'like', '%' . $email . '%');
                }
            );
        }

        $view['ticketList'] = $query->latest()->paginate(10)->appends(
            $request->except('page')
        );

        return view('admin.ticket.ticketList', $view);
    }

    // 创建工单
    public function createTicket(Request $request): ?JsonResponse
    {
        $id      = $request->input('id');
        $email   = $request->input('email');
        $title   = $request->input('title');
        $content = $request->input('content');

        $user = User::find($id) ?: User::whereEmail($email)->first();

        if ( ! $user) {
            return Response::json(['status' => 'fail', 'message' => '用户不存在']);
        }

        if ($user == Auth::user()) {
            return Response::json(
                ['status' => 'fail', 'message' => '不能对自己发起工单']
            );
        }

        if (empty($title) || empty($content)) {
            return Response::json(
                ['status' => 'fail', 'message' => '请输入标题和内容']
            );
        }

        $obj           = new Ticket();
        $obj->user_id  = $user->id;
        $obj->admin_id = Auth::id();
        $obj->title    = $title;
        $obj->content  = $content;
        $obj->status   = 0;
        $obj->save();

        if ($obj->id) {
            return Response::json(
                ['status' => 'success', 'message' => '工单创建成功']
            );
        }

        return Response::json(['status' => 'fail', 'message' => '工单创建失败']);
    }

    // 回复工单
    public function replyTicket(Request $request)
    {
        $id = $request->input('id');

        if ($request->isMethod('POST')) {
            $content = clean($request->input('content'));
            $content = str_replace(["atob", "eval"], "", $content);
            $content = substr($content, 0, 300);

            $obj            = new TicketReply();
            $obj->ticket_id = $id;
            $obj->admin_id  = Auth::id();
            $obj->content   = $content;
            $obj->save();

            if ($obj->id) {
                // 将工单置为已回复
                $ticket = Ticket::with('user')->whereId($id)->firstOrFail();
                Ticket::whereId($id)->update(['status' => 1]);

                $title   = "工单回复提醒";
                $content = "标题：" . $ticket->title . "<br>管理员回复：" . $content;

                // 发通知邮件
                if ( ! Auth::getUser()->is_admin) {
                    if (sysConfig('webmaster_email')) {
                        $logId = Helpers::addNotificationLog(
                            $title,
                            $content,
                            1,
                            sysConfig(
                                'webmaster_email'
                            )
                        );
                        Mail::to(sysConfig('webmaster_email'))->send(
                            new replyTicket($logId, $title, $content)
                        );
                    }
                    // 推送通知管理员
                    PushNotification::send($title, $content);
                } else {
                    $logId = Helpers::addNotificationLog(
                        $title,
                        $content,
                        1,
                        $ticket->user->email
                    );
                    Mail::to($ticket->user->email)->send(
                        new replyTicket($logId, $title, $content)
                    );
                }

                return Response::json(
                    ['status' => 'success', 'message' => '回复成功']
                );
            }

            return Response::json(['status' => 'fail', 'message' => '回复失败']);
        }

        $view['ticket']    = Ticket::find($id);
        $view['replyList'] = TicketReply::whereTicketId($id)->oldest()->get();

        return view('admin.ticket.replyTicket', $view);
    }

    // 关闭工单
    public function closeTicket(Request $request): JsonResponse
    {
        $id = $request->input('id');

        $ticket = Ticket::with('user')->whereId($id)->first();
        if ( ! $ticket) {
            return Response::json(['status' => 'fail', 'message' => '关闭失败']);
        }

        $ret = Ticket::whereId($id)->update(['status' => 2]);
        if ( ! $ret) {
            return Response::json(['status' => 'fail', 'message' => '关闭失败']);
        }

        $title   = "工单关闭提醒";
        $content = "工单【" . $ticket->title . "】已关闭";

        // 发邮件通知用户
        $logId = Helpers::addNotificationLog(
            $title,
            $content,
            1,
            $ticket->user->email
        );
        Mail::to($ticket->user->email)->send(
            new closeTicket($logId, $title, $content)
        );

        return Response::json(['status' => 'success', 'message' => '关闭成功']);
    }

}