TicketController.php 4.4 KB

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  1. <?php
  2. namespace App\Http\Controllers\Admin;
  3. use App\Components\Helpers;
  4. use App\Components\PushNotification;
  5. use App\Http\Controllers\Controller;
  6. use App\Mail\closeTicket;
  7. use App\Mail\replyTicket;
  8. use App\Models\Ticket;
  9. use App\Models\TicketReply;
  10. use App\Models\User;
  11. use Auth;
  12. use Illuminate\Http\Request;
  13. use Mail;
  14. use Response;
  15. /**
  16. * 工单控制器.
  17. *
  18. * Class TicketController
  19. */
  20. class TicketController extends Controller
  21. {
  22. // 工单列表
  23. public function index(Request $request)
  24. {
  25. $email = $request->input('email');
  26. $query = Ticket::whereIn('admin_id', [0, Auth::id()]);
  27. if (isset($email)) {
  28. $query->whereHas('user', static function ($q) use ($email) {
  29. $q->where('email', 'like', '%'.$email.'%');
  30. });
  31. }
  32. $view['ticketList'] = $query->latest()->paginate(10)->appends($request->except('page'));
  33. return view('admin.ticket.index', $view);
  34. }
  35. // 创建工单
  36. public function store(Request $request)
  37. {
  38. $id = $request->input('id');
  39. $email = $request->input('email');
  40. $title = $request->input('title');
  41. $content = $request->input('content');
  42. $user = User::find($id) ?: User::whereEmail($email)->first();
  43. if (! $user) {
  44. return Response::json(['status' => 'fail', 'message' => '用户不存在']);
  45. }
  46. if ($user === Auth::user()) {
  47. return Response::json(['status' => 'fail', 'message' => '不能对自己发起工单']);
  48. }
  49. if (empty($title) || empty($content)) {
  50. return Response::json(['status' => 'fail', 'message' => '请输入标题和内容']);
  51. }
  52. $obj = new Ticket();
  53. $obj->user_id = $user->id;
  54. $obj->admin_id = Auth::id();
  55. $obj->title = $title;
  56. $obj->content = $content;
  57. $obj->status = 0;
  58. if ($obj->save()) {
  59. return Response::json(['status' => 'success', 'message' => '工单创建成功']);
  60. }
  61. return Response::json(['status' => 'fail', 'message' => '工单创建失败']);
  62. }
  63. // 回复
  64. public function edit($id)
  65. {
  66. $view['ticket'] = Ticket::find($id);
  67. $view['replyList'] = TicketReply::whereTicketId($id)->oldest()->get();
  68. return view('admin.ticket.reply', $view);
  69. }
  70. // 回复工单
  71. public function update(Request $request, $id)
  72. {
  73. $content = substr(str_replace(['atob', 'eval'], '', clean($request->input('content'))), 0, 300);
  74. $obj = new TicketReply();
  75. $obj->ticket_id = $id;
  76. $obj->admin_id = Auth::id();
  77. $obj->content = $content;
  78. if ($obj->save()) {
  79. // 将工单置为已回复
  80. $ticket = Ticket::with('user')->find($id);
  81. Ticket::whereId($id)->update(['status' => 1]);
  82. $title = '工单回复提醒';
  83. $content = '标题:'.$ticket->title.'<br>管理员回复:'.$content;
  84. // 发通知邮件
  85. if (! Auth::getUser()->is_admin) {
  86. if (sysConfig('webmaster_email')) {
  87. $logId = Helpers::addNotificationLog($title, $content, 1, sysConfig('webmaster_email'));
  88. Mail::to(sysConfig('webmaster_email'))->send(new replyTicket($logId, $title, $content));
  89. }
  90. // 推送通知管理员
  91. PushNotification::send($title, $content);
  92. } else {
  93. $logId = Helpers::addNotificationLog($title, $content, 1, $ticket->user->email);
  94. Mail::to($ticket->user->email)->send(new replyTicket($logId, $title, $content));
  95. }
  96. return Response::json(['status' => 'success', 'message' => '回复成功']);
  97. }
  98. return Response::json(['status' => 'fail', 'message' => '回复失败']);
  99. }
  100. // 关闭工单
  101. public function destroy($id)
  102. {
  103. $ticket = Ticket::findOrFail($id)->with('user');
  104. if (! Ticket::whereId($id)->update(['status' => 2])) {
  105. return Response::json(['status' => 'fail', 'message' => '关闭失败']);
  106. }
  107. $title = '工单关闭提醒';
  108. $content = '工单【'.$ticket->title.'】已关闭';
  109. // 发邮件通知用户
  110. $logId = Helpers::addNotificationLog($title, $content, 1, $ticket->user->email);
  111. Mail::to($ticket->user->email)->send(new closeTicket($logId, $title, $content));
  112. return Response::json(['status' => 'success', 'message' => '关闭成功']);
  113. }
  114. }