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- <?php
- namespace App\Http\Controllers\Admin;
- use App\Components\Helpers;
- use App\Components\PushNotification;
- use App\Http\Controllers\Controller;
- use App\Mail\closeTicket;
- use App\Mail\replyTicket;
- use App\Models\Ticket;
- use App\Models\TicketReply;
- use App\Models\User;
- use Auth;
- use Illuminate\Http\Request;
- use Mail;
- use Response;
- /**
- * 工单控制器.
- *
- * Class TicketController
- */
- class TicketController extends Controller
- {
- // 工单列表
- public function index(Request $request)
- {
- $email = $request->input('email');
- $query = Ticket::whereIn('admin_id', [0, Auth::id()]);
- if (isset($email)) {
- $query->whereHas('user', static function ($q) use ($email) {
- $q->where('email', 'like', '%'.$email.'%');
- });
- }
- $view['ticketList'] = $query->latest()->paginate(10)->appends($request->except('page'));
- return view('admin.ticket.index', $view);
- }
- // 创建工单
- public function store(Request $request)
- {
- $id = $request->input('id');
- $email = $request->input('email');
- $title = $request->input('title');
- $content = $request->input('content');
- $user = User::find($id) ?: User::whereEmail($email)->first();
- if (! $user) {
- return Response::json(['status' => 'fail', 'message' => '用户不存在']);
- }
- if ($user === Auth::user()) {
- return Response::json(['status' => 'fail', 'message' => '不能对自己发起工单']);
- }
- if (empty($title) || empty($content)) {
- return Response::json(['status' => 'fail', 'message' => '请输入标题和内容']);
- }
- $obj = new Ticket();
- $obj->user_id = $user->id;
- $obj->admin_id = Auth::id();
- $obj->title = $title;
- $obj->content = $content;
- $obj->status = 0;
- if ($obj->save()) {
- return Response::json(['status' => 'success', 'message' => '工单创建成功']);
- }
- return Response::json(['status' => 'fail', 'message' => '工单创建失败']);
- }
- // 回复
- public function edit($id)
- {
- $view['ticket'] = Ticket::find($id);
- $view['replyList'] = TicketReply::whereTicketId($id)->oldest()->get();
- return view('admin.ticket.reply', $view);
- }
- // 回复工单
- public function update(Request $request, $id)
- {
- $content = substr(str_replace(['atob', 'eval'], '', clean($request->input('content'))), 0, 300);
- $obj = new TicketReply();
- $obj->ticket_id = $id;
- $obj->admin_id = Auth::id();
- $obj->content = $content;
- if ($obj->save()) {
- // 将工单置为已回复
- $ticket = Ticket::with('user')->find($id);
- Ticket::whereId($id)->update(['status' => 1]);
- $title = '工单回复提醒';
- $content = '标题:'.$ticket->title.'<br>管理员回复:'.$content;
- // 发通知邮件
- if (! Auth::getUser()->is_admin) {
- if (sysConfig('webmaster_email')) {
- $logId = Helpers::addNotificationLog($title, $content, 1, sysConfig('webmaster_email'));
- Mail::to(sysConfig('webmaster_email'))->send(new replyTicket($logId, $title, $content));
- }
- // 推送通知管理员
- PushNotification::send($title, $content);
- } else {
- $logId = Helpers::addNotificationLog($title, $content, 1, $ticket->user->email);
- Mail::to($ticket->user->email)->send(new replyTicket($logId, $title, $content));
- }
- return Response::json(['status' => 'success', 'message' => '回复成功']);
- }
- return Response::json(['status' => 'fail', 'message' => '回复失败']);
- }
- // 关闭工单
- public function destroy($id)
- {
- $ticket = Ticket::findOrFail($id)->with('user');
- if (! Ticket::whereId($id)->update(['status' => 2])) {
- return Response::json(['status' => 'fail', 'message' => '关闭失败']);
- }
- $title = '工单关闭提醒';
- $content = '工单【'.$ticket->title.'】已关闭';
- // 发邮件通知用户
- $logId = Helpers::addNotificationLog($title, $content, 1, $ticket->user->email);
- Mail::to($ticket->user->email)->send(new closeTicket($logId, $title, $content));
- return Response::json(['status' => 'success', 'message' => '关闭成功']);
- }
- }
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