TicketController.php 3.8 KB

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  1. <?php
  2. namespace App\Http\Controllers\Admin;
  3. use App\Http\Controllers\Controller;
  4. use App\Http\Requests\Admin\TicketRequest;
  5. use App\Models\Ticket;
  6. use App\Models\User;
  7. use App\Notifications\TicketClosed;
  8. use App\Notifications\TicketCreated;
  9. use App\Notifications\TicketReplied;
  10. use Auth;
  11. use Illuminate\Http\Request;
  12. use Response;
  13. use Log;
  14. class TicketController extends Controller
  15. {
  16. // 工单列表
  17. public function index(Request $request)
  18. {
  19. $email = $request->input('email');
  20. $status = $request->input('status');
  21. $query = Ticket::whereAdminId(Auth::id())->orwhere('admin_id');
  22. if (isset($email)) {
  23. $query->whereHas('user', static function ($q) use ($email) {
  24. $q->where('email', 'like', '%'.$email.'%');
  25. });
  26. }
  27. if (isset($status)){
  28. $query->whereStatus($status);
  29. }
  30. return view('admin.ticket.index', ['ticketList' => $query->latest()->paginate(10)->appends($request->except('page'))]);
  31. }
  32. // 创建工单
  33. public function store(TicketRequest $request)
  34. {
  35. $data = $request->validated();
  36. $user = User::find($data['id']) ?: User::whereEmail($data['email'])->first();
  37. if ($user === Auth::user()) {
  38. return Response::json(['status' => 'fail', 'message' => '不能对自己发起工单']);
  39. }
  40. if ($ticket = Ticket::create(['user_id' => $user->id, 'admin_id' => auth()->id(), 'title' => $data['title'], 'content' => clean($data['content'])])) {
  41. if (in_array('mail', sysConfig('ticket_created_notification'), true)) {
  42. $user->notify(new TicketCreated($data['title'], $data['content'], route('replyTicket', $ticket), true));
  43. }
  44. return Response::json(['status' => 'success', 'message' => '工单创建成功']);
  45. }
  46. return Response::json(['status' => 'fail', 'message' => '工单创建失败']);
  47. }
  48. // 回复
  49. public function edit(Ticket $ticket)
  50. {
  51. return view('admin.ticket.reply', [
  52. 'ticket' => $ticket,
  53. 'replyList' => $ticket->reply()->oldest()->get(),
  54. ]);
  55. }
  56. // 回复工单
  57. public function update(Request $request, Ticket $ticket)
  58. {
  59. $content = substr(str_replace(['atob', 'eval'], '', clean($request->input('content'))), 0, 300);
  60. if ($ticket->reply()->create(['admin_id' => Auth::id(), 'content' => $content])) {
  61. // 将工单置为已回复
  62. $ticket->update(['status' => 1]);
  63. // 通知用户
  64. if (in_array('mail', sysConfig('ticket_replied_notification'), true)) {
  65. Log::info(route('replyTicket')."?id=".$ticket->id);
  66. Log::info($ticket);
  67. //$ticket->user->notify(new TicketReplied($ticket->title, $content, route('replyTicket', $ticket), true));
  68. $ticket->user->notify(new TicketReplied($ticket->title, $content, route('replyTicket')."?id=".$ticket->id, true));
  69. }
  70. return Response::json(['status' => 'success', 'message' => '回复成功']);
  71. }
  72. return Response::json(['status' => 'fail', 'message' => '回复失败']);
  73. }
  74. // 关闭工单
  75. public function destroy(Ticket $ticket)
  76. {
  77. if (! $ticket->close()) {
  78. return Response::json(['status' => 'fail', 'message' => '关闭失败']);
  79. }
  80. // 通知用户
  81. if (in_array('mail', sysConfig('ticket_closed_notification'), true)) {
  82. // $ticket->user->notify(new TicketClosed($ticket->id, $ticket->title, route('replyTicket', $ticket), \request('reason'), true));
  83. $ticket->user->notify(new TicketClosed($ticket->id, $ticket->title, route('replyTicket')."?id=".$ticket->id, \request('reason'), true));
  84. }
  85. return Response::json(['status' => 'success', 'message' => '关闭成功']);
  86. }
  87. }