TicketController.php 2.8 KB

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  1. <?php
  2. namespace App\Http\Controllers\Admin;
  3. use App\Http\Controllers\Controller;
  4. use App\Http\Requests\Admin\TicketRequest;
  5. use App\Models\Ticket;
  6. use App\Models\User;
  7. use App\Notifications\TicketClosed;
  8. use App\Notifications\TicketReplied;
  9. use Auth;
  10. use Illuminate\Http\Request;
  11. use Response;
  12. class TicketController extends Controller
  13. {
  14. // 工单列表
  15. public function index(Request $request)
  16. {
  17. $email = $request->input('email');
  18. $query = Ticket::whereAdminId(Auth::id())->orwhere('admin_id');
  19. if (isset($email)) {
  20. $query->whereHas('user', static function ($q) use ($email) {
  21. $q->where('email', 'like', '%'.$email.'%');
  22. });
  23. }
  24. return view('admin.ticket.index', ['ticketList' => $query->latest()->paginate(10)->appends($request->except('page'))]);
  25. }
  26. // 创建工单
  27. public function store(TicketRequest $request)
  28. {
  29. $data = $request->validated();
  30. $user = User::find($data['id']) ?: User::whereEmail($data['email'])->first();
  31. if ($user === Auth::user()) {
  32. return Response::json(['status' => 'fail', 'message' => '不能对自己发起工单']);
  33. }
  34. if (Ticket::create(['user_id' => $user->id, 'admin_id' => auth()->id(), 'title' => $data['title'], 'content' => $data['content']])) {
  35. return Response::json(['status' => 'success', 'message' => '工单创建成功']);
  36. }
  37. return Response::json(['status' => 'fail', 'message' => '工单创建失败']);
  38. }
  39. // 回复
  40. public function edit(Ticket $ticket)
  41. {
  42. return view('admin.ticket.reply', [
  43. 'ticket' => $ticket,
  44. 'replyList' => $ticket->reply()->oldest()->get(),
  45. ]);
  46. }
  47. // 回复工单
  48. public function update(Request $request, Ticket $ticket)
  49. {
  50. $content = substr(str_replace(['atob', 'eval'], '', clean($request->input('content'))), 0, 300);
  51. if ($ticket->reply()->create(['admin_id' => Auth::id(), 'content' => $content])) {
  52. // 将工单置为已回复
  53. $ticket->update(['status' => 1]);
  54. // 通知用户
  55. $ticket->user->notify(new TicketReplied($ticket->title, $content, route('replyTicket', $ticket)));
  56. return Response::json(['status' => 'success', 'message' => '回复成功']);
  57. }
  58. return Response::json(['status' => 'fail', 'message' => '回复失败']);
  59. }
  60. // 关闭工单
  61. public function destroy(Ticket $ticket)
  62. {
  63. if (! $ticket->close()) {
  64. return Response::json(['status' => 'fail', 'message' => '关闭失败']);
  65. }
  66. // 通知用户
  67. $ticket->user->notify(new TicketClosed($ticket->id, $ticket->title, route('replyTicket', $ticket), \request('reason')));
  68. return Response::json(['status' => 'success', 'message' => '关闭成功']);
  69. }
  70. }