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- <?php
- namespace App\Http\Controllers\Admin;
- use App\Http\Controllers\Controller;
- use App\Http\Requests\Admin\TicketRequest;
- use App\Models\Ticket;
- use App\Models\User;
- use App\Notifications\TicketClosed;
- use App\Notifications\TicketReplied;
- use Auth;
- use Illuminate\Http\Request;
- use Response;
- class TicketController extends Controller
- {
- // 工单列表
- public function index(Request $request)
- {
- $email = $request->input('email');
- $query = Ticket::whereAdminId(Auth::id())->orwhere('admin_id');
- if (isset($email)) {
- $query->whereHas('user', static function ($q) use ($email) {
- $q->where('email', 'like', '%'.$email.'%');
- });
- }
- return view('admin.ticket.index', ['ticketList' => $query->latest()->paginate(10)->appends($request->except('page'))]);
- }
- // 创建工单
- public function store(TicketRequest $request)
- {
- $data = $request->validated();
- $user = User::find($data['id']) ?: User::whereEmail($data['email'])->first();
- if ($user === Auth::user()) {
- return Response::json(['status' => 'fail', 'message' => '不能对自己发起工单']);
- }
- if (Ticket::create(['user_id' => $user->id, 'admin_id' => auth()->id(), 'title' => $data['title'], 'content' => $data['content']])) {
- return Response::json(['status' => 'success', 'message' => '工单创建成功']);
- }
- return Response::json(['status' => 'fail', 'message' => '工单创建失败']);
- }
- // 回复
- public function edit(Ticket $ticket)
- {
- return view('admin.ticket.reply', [
- 'ticket' => $ticket,
- 'replyList' => $ticket->reply()->oldest()->get(),
- ]);
- }
- // 回复工单
- public function update(Request $request, Ticket $ticket)
- {
- $content = substr(str_replace(['atob', 'eval'], '', clean($request->input('content'))), 0, 300);
- if ($ticket->reply()->create(['admin_id' => Auth::id(), 'content' => $content])) {
- // 将工单置为已回复
- $ticket->update(['status' => 1]);
- // 通知用户
- $ticket->user->notify(new TicketReplied($ticket->title, $content, route('replyTicket', $ticket)));
- return Response::json(['status' => 'success', 'message' => '回复成功']);
- }
- return Response::json(['status' => 'fail', 'message' => '回复失败']);
- }
- // 关闭工单
- public function destroy(Ticket $ticket)
- {
- if (! $ticket->close()) {
- return Response::json(['status' => 'fail', 'message' => '关闭失败']);
- }
- // 通知用户
- $ticket->user->notify(new TicketClosed($ticket->id, $ticket->title, route('replyTicket', $ticket), \request('reason')));
- return Response::json(['status' => 'success', 'message' => '关闭成功']);
- }
- }
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