TicketController.php 4.7 KB

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  1. <?php
  2. namespace App\Http\Controllers\Admin;
  3. use App\Components\Helpers;
  4. use App\Components\PushNotification;
  5. use App\Http\Controllers\Controller;
  6. use App\Mail\closeTicket;
  7. use App\Mail\replyTicket;
  8. use App\Models\Ticket;
  9. use App\Models\TicketReply;
  10. use App\Models\User;
  11. use Auth;
  12. use Illuminate\Http\Request;
  13. use Mail;
  14. use Response;
  15. /**
  16. * 工单控制器
  17. *
  18. * Class TicketController
  19. *
  20. * @package App\Http\Controllers\Controller
  21. */
  22. class TicketController extends Controller
  23. {
  24. // 工单列表
  25. public function index(Request $request)
  26. {
  27. $email = $request->input('email');
  28. $query = Ticket::whereIn('admin_id', [0, Auth::id()]);
  29. if (isset($email)) {
  30. $query->whereHas('user', static function ($q) use ($email) {
  31. $q->where('email', 'like', '%'.$email.'%');
  32. });
  33. }
  34. $view['ticketList'] = $query->latest()->paginate(10)->appends($request->except('page'));
  35. return view('admin.ticket.index', $view);
  36. }
  37. // 创建工单
  38. public function store(Request $request)
  39. {
  40. $id = $request->input('id');
  41. $email = $request->input('email');
  42. $title = $request->input('title');
  43. $content = $request->input('content');
  44. $user = User::find($id) ?: User::whereEmail($email)->first();
  45. if (!$user) {
  46. return Response::json(['status' => 'fail', 'message' => '用户不存在']);
  47. }
  48. if ($user === Auth::user()) {
  49. return Response::json(['status' => 'fail', 'message' => '不能对自己发起工单']);
  50. }
  51. if (empty($title) || empty($content)) {
  52. return Response::json(['status' => 'fail', 'message' => '请输入标题和内容']);
  53. }
  54. $obj = new Ticket();
  55. $obj->user_id = $user->id;
  56. $obj->admin_id = Auth::id();
  57. $obj->title = $title;
  58. $obj->content = $content;
  59. $obj->status = 0;
  60. $obj->save();
  61. if ($obj->id) {
  62. return Response::json(['status' => 'success', 'message' => '工单创建成功']);
  63. }
  64. return Response::json(['status' => 'fail', 'message' => '工单创建失败']);
  65. }
  66. // 回复
  67. public function edit($id)
  68. {
  69. $view['ticket'] = Ticket::find($id);
  70. $view['replyList'] = TicketReply::whereTicketId($id)->oldest()->get();
  71. return view('admin.ticket.reply', $view);
  72. }
  73. // 回复工单
  74. public function update(Request $request, $id)
  75. {
  76. $content = substr(str_replace(["atob", "eval"], "", clean($request->input('content'))), 0, 300);
  77. $obj = new TicketReply();
  78. $obj->ticket_id = $id;
  79. $obj->admin_id = Auth::id();
  80. $obj->content = $content;
  81. $obj->save();
  82. if ($obj->id) {
  83. // 将工单置为已回复
  84. $ticket = Ticket::with('user')->find($id);
  85. Ticket::whereId($id)->update(['status' => 1]);
  86. $title = "工单回复提醒";
  87. $content = "标题:".$ticket->title."<br>管理员回复:".$content;
  88. // 发通知邮件
  89. if (!Auth::getUser()->is_admin) {
  90. if (sysConfig('webmaster_email')) {
  91. $logId = Helpers::addNotificationLog($title, $content, 1, sysConfig('webmaster_email'));
  92. Mail::to(sysConfig('webmaster_email'))->send(new replyTicket($logId, $title, $content));
  93. }
  94. // 推送通知管理员
  95. PushNotification::send($title, $content);
  96. } else {
  97. $logId = Helpers::addNotificationLog($title, $content, 1, $ticket->user->email);
  98. Mail::to($ticket->user->email)->send(new replyTicket($logId, $title, $content));
  99. }
  100. return Response::json(['status' => 'success', 'message' => '回复成功']);
  101. }
  102. return Response::json(['status' => 'fail', 'message' => '回复失败']);
  103. }
  104. // 关闭工单
  105. public function destroy($id)
  106. {
  107. $ticket = Ticket::with('user')->whereId($id)->first();
  108. if (!$ticket) {
  109. return Response::json(['status' => 'fail', 'message' => '关闭失败']);
  110. }
  111. $ret = Ticket::whereId($id)->update(['status' => 2]);
  112. if (!$ret) {
  113. return Response::json(['status' => 'fail', 'message' => '关闭失败']);
  114. }
  115. $title = "工单关闭提醒";
  116. $content = "工单【".$ticket->title."】已关闭";
  117. // 发邮件通知用户
  118. $logId = Helpers::addNotificationLog($title, $content, 1, $ticket->user->email);
  119. Mail::to($ticket->user->email)->send(new closeTicket($logId, $title, $content));
  120. return Response::json(['status' => 'success', 'message' => '关闭成功']);
  121. }
  122. }