neiyou_user_web/resources/views/admin/ticket/reply.blade.php

@extends('admin.layouts')
@section('content')
    <div class="page-content">
        <div class="panel panel-bordered">
            <div class="panel-heading">
                <h1 class="panel-title cyan-600"><i class="icon wb-help-circle"></i> {{$ticket->title}} </h1>
                <div class="panel-actions">
                    <a href="{{route('admin.ticket.index')}}" class="btn btn-default">返 回</a>
                    @if($ticket->status !== 2)
                        <button class="btn btn-danger" onclick="closeTicket()"> {{trans('home.ticket_close')}} </button>
                    @endif
                </div>
            </div>
            <div class="panel-body">
                <div class="chat-box">
                    <div class="chats">
                        <x-chat-unit :user="Auth::getUser()" :ticket="$ticket"/>
                        @foreach ($replyList as $reply)
                            <x-chat-unit :user="Auth::getUser()" :ticket="$reply"/>
                        @endforeach
                    </div>
                </div>
            </div>
            @if($ticket->status !== 2)
                <div class="panel-footer pb-30">
                    <form>
                        <div class="input-group">
                            <input type="text" class="form-control" id="editor" placeholder="{{trans('home.ticket_reply_placeholder')}}"/>
                            <span class="input-group-btn">
                                <button type="button" class="btn btn-primary" onclick="replyTicket()"> {{trans('home.ticket_reply')}}</button>
                            </span>
                        </div>
                    </form>
                </div>
            @endif
        </div>
    </div>
@endsection
@section('script')
    <script type="text/javascript">
        //回车检测
        $(document).on('keypress', 'input', function (e) {
            if (e.which === 13) {
                replyTicket();
                return false;
            }
        });

        // 关闭工单
        function closeTicket() {
            swal.fire({
                title: '确定关闭工单？',
                icon: 'question',
                showCancelButton: true,
                cancelButtonText: '{{trans('home.ticket_close')}}',
                confirmButtonText: '{{trans('home.ticket_confirm')}}',
            }).then((result) => {
                if (result.value) {
                    $.ajax({
                        method: 'DELETE',
                        url: '{{route('admin.ticket.destroy', $ticket->id)}}',
                        async: true,
                        data: {_token: '{{csrf_token()}}'},
                        dataType: 'json',
                        success: function (ret) {
                            if (ret.status === 'success') {
                                swal.fire({
                                    title: ret.message,
                                    icon: 'success',
                                    timer: 1000,
                                    showConfirmButton: false
                                }).then(() => window.location.href = '{{route('admin.ticket.index')}}');
                            } else {
                                swal.fire({title: ret.message, icon: 'error'}).then(() => window.location.reload());
                            }
                        },
                        error: function () {
                            swal.fire({title: '未知错误！请通知客服', icon: 'error'});
                        },
                    });
                }
            });
        }

        // 回复工单
        function replyTicket() {
            const content = document.getElementById('editor').value;

            if (content.trim() === '') {
                swal.fire({title: '您未填写工单内容!', icon: 'warning', timer: 1500});
                return false;
            }
            swal.fire({
                title: '确定回复工单？',
                icon: 'question',
                allowEnterKey: false,
                showCancelButton: true,
                cancelButtonText: '{{trans('home.ticket_close')}}',
                confirmButtonText: '{{trans('home.ticket_confirm')}}',
            }).then((result) => {
                if (result.value) {
                    $.ajax({
                        method: 'PUT',
                        url: '{{route('admin.ticket.update', $ticket->id)}}',
                        data: {_token: '{{csrf_token()}}', content: content},
                        dataType: 'json',
                        success: function (ret) {
                            if (ret.status === 'success') {
                                swal.fire({title: ret.message, icon: 'success', timer: 1000, showConfirmButton: false}).then(() => window.location.reload());
                            } else {
                                swal.fire({title: ret.message, icon: 'error'}).then(() => window.location.reload());
                            }
                        },
                        error: function () {
                            swal.fire({title: '未知错误！请查看运行日志', icon: 'error'});
                        },
                    });
                }
            });
        }
    </script>
@endsection