TicketController.php 3.7 KB

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  1. <?php
  2. namespace App\Http\Controllers\Admin;
  3. use App\Components\Helpers;
  4. use App\Http\Controllers\Controller;
  5. use App\Mail\closeTicket;
  6. use App\Mail\replyTicket;
  7. use App\Models\Ticket;
  8. use App\Models\User;
  9. use Auth;
  10. use Illuminate\Http\Request;
  11. use Mail;
  12. use Response;
  13. /**
  14. * 工单控制器.
  15. *
  16. * Class TicketController
  17. */
  18. class TicketController extends Controller
  19. {
  20. // 工单列表
  21. public function index(Request $request)
  22. {
  23. $email = $request->input('email');
  24. $query = Ticket::whereAdminId(Auth::id())->orwhere('admin_id');
  25. if (isset($email)) {
  26. $query->whereHas('user', static function ($q) use ($email) {
  27. $q->where('email', 'like', '%'.$email.'%');
  28. });
  29. }
  30. return view('admin.ticket.index', ['ticketList' => $query->latest()->paginate(10)->appends($request->except('page'))]);
  31. }
  32. // 创建工单
  33. public function store(Request $request)
  34. {
  35. $id = $request->input('id');
  36. $email = $request->input('email');
  37. $title = $request->input('title');
  38. $content = $request->input('content');
  39. $user = User::find($id) ?: User::whereEmail($email)->first();
  40. if (! $user) {
  41. return Response::json(['status' => 'fail', 'message' => '用户不存在']);
  42. }
  43. if ($user === Auth::user()) {
  44. return Response::json(['status' => 'fail', 'message' => '不能对自己发起工单']);
  45. }
  46. if (empty($title) || empty($content)) {
  47. return Response::json(['status' => 'fail', 'message' => '请输入标题和内容']);
  48. }
  49. $obj = new Ticket();
  50. $obj->user_id = $user->id;
  51. $obj->admin_id = Auth::id();
  52. $obj->title = $title;
  53. $obj->content = $content;
  54. if ($obj->save()) {
  55. return Response::json(['status' => 'success', 'message' => '工单创建成功']);
  56. }
  57. return Response::json(['status' => 'fail', 'message' => '工单创建失败']);
  58. }
  59. // 回复
  60. public function edit(Ticket $ticket)
  61. {
  62. return view('admin.ticket.reply', [
  63. 'ticket' => $ticket,
  64. 'replyList' => $ticket->reply()->oldest()->get(),
  65. ]);
  66. }
  67. // 回复工单
  68. public function update(Request $request, Ticket $ticket)
  69. {
  70. $content = substr(str_replace(['atob', 'eval'], '', clean($request->input('content'))), 0, 300);
  71. if ($ticket->reply()->create(['admin_id' => Auth::id(), 'content' => $content])) {
  72. // 将工单置为已回复
  73. $ticket->update(['status' => 1]);
  74. $title = '工单回复提醒';
  75. $content = '标题:'.$ticket->title.'<br>管理员回复:'.$content;
  76. // 发通知邮件
  77. $logId = Helpers::addNotificationLog($title, $content, 1, $ticket->user->email);
  78. Mail::to($ticket->user->email)->send(new replyTicket($logId, $title, $content));
  79. return Response::json(['status' => 'success', 'message' => '回复成功']);
  80. }
  81. return Response::json(['status' => 'fail', 'message' => '回复失败']);
  82. }
  83. // 关闭工单
  84. public function destroy(Ticket $ticket)
  85. {
  86. if (! $ticket->close()) {
  87. return Response::json(['status' => 'fail', 'message' => '关闭失败']);
  88. }
  89. $title = '工单关闭提醒';
  90. $content = '工单【'.$ticket->title.'】已关闭';
  91. // 发邮件通知用户
  92. $logId = Helpers::addNotificationLog($title, $content, 1, $ticket->user->email);
  93. Mail::to($ticket->user->email)->send(new closeTicket($logId, $title, $content));
  94. return Response::json(['status' => 'success', 'message' => '关闭成功']);
  95. }
  96. }