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@@ -3,6 +3,7 @@
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namespace App\Http\Controllers\Admin;
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use App\Jobs\SendEmailJob;
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+use App\Services\TicketService;
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use Illuminate\Http\Request;
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use App\Http\Controllers\Controller;
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use App\Models\Ticket;
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@@ -63,27 +64,12 @@ class TicketController extends Controller
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if (empty($request->input('message'))) {
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abort(500, '消息不能为空');
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}
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- $ticket = Ticket::where('id', $request->input('id'))
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- ->first();
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- if (!$ticket) {
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- abort(500, '工单不存在');
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- }
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- if ($ticket->status) {
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- abort(500, '工单已关闭,无法回复');
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- }
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- DB::beginTransaction();
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- $ticketMessage = TicketMessage::create([
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- 'user_id' => $request->session()->get('id'),
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- 'ticket_id' => $ticket->id,
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- 'message' => $request->input('message')
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- ]);
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- $ticket->last_reply_user_id = $request->session()->get('id');
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- if (!$ticketMessage || !$ticket->save()) {
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- DB::rollback();
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- abort(500, '工单回复失败');
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- }
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- DB::commit();
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- $this->sendEmailNotify($ticket, $ticketMessage);
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+ $ticketService = new TicketService();
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+ $ticketService->replayByAdmin(
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+ $request->input('id'),
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+ $request->input('message'),
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+ $request->session()->get('id')
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+ );
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return response([
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'data' => true
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]);
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@@ -107,24 +93,4 @@ class TicketController extends Controller
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'data' => true
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]);
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}
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-
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- // 半小时内不再重复通知
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- private function sendEmailNotify(Ticket $ticket, TicketMessage $ticketMessage)
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- {
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- $user = User::find($ticket->user_id);
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- $cacheKey = 'ticket_sendEmailNotify_' . $ticket->user_id;
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- if (!Cache::get($cacheKey)) {
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- Cache::put($cacheKey, 1, 1800);
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- SendEmailJob::dispatch([
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- 'email' => $user->email,
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- 'subject' => '您在' . config('v2board.app_name', 'V2Board') . '的工单得到了回复',
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- 'template_name' => 'notify',
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- 'template_value' => [
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- 'name' => config('v2board.app_name', 'V2Board'),
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- 'url' => config('v2board.app_url'),
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- 'content' => "主题:{$ticket->subject}\r\n回复内容:{$ticketMessage->message}"
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- ]
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- ]);
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- }
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- }
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}
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