ReplyTicket.php 1.1 KB

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  1. <?php
  2. namespace App\Plugins\Telegram\Commands;
  3. use App\Models\User;
  4. use App\Plugins\Telegram\Telegram;
  5. use App\Services\TicketService;
  6. class ReplyTicket extends Telegram {
  7. public $regex = '/[#](.*)/';
  8. public $description = '快速工单回复';
  9. public function handle($message, $match = []) {
  10. if (!$message->is_private) return;
  11. $this->replayTicket($message, $match[1]);
  12. }
  13. private function replayTicket($msg, $ticketId)
  14. {
  15. $user = User::where('telegram_id', $msg->chat_id)->first();
  16. if (!$user) {
  17. abort(500, '用户不存在');
  18. }
  19. if (!$msg->text) return;
  20. if (!($user->is_admin || $user->is_staff)) return;
  21. $ticketService = new TicketService();
  22. $ticketService->replyByAdmin(
  23. $ticketId,
  24. $msg->text,
  25. $user->id
  26. );
  27. $telegramService = $this->telegramService;
  28. $telegramService->sendMessage($msg->chat_id, "#`{$ticketId}` 的工单已回复成功", 'markdown');
  29. $telegramService->sendMessageWithAdmin("#`{$ticketId}` 的工单已由 {$user->email} 进行回复", true);
  30. }
  31. }