12345678910111213141516171819202122232425262728293031323334353637 |
- <?php
- namespace App\Plugins\Telegram\Commands;
- use App\Models\User;
- use App\Plugins\Telegram\Telegram;
- use App\Services\TicketService;
- class ReplyTicket extends Telegram {
- public $regex = '/[#](.*)/';
- public $description = '快速工单回复';
- public function handle($message, $match = []) {
- if (!$message->is_private) return;
- $this->replayTicket($message, $match[1]);
- }
- private function replayTicket($msg, $ticketId)
- {
- $user = User::where('telegram_id', $msg->chat_id)->first();
- if (!$user) {
- abort(500, '用户不存在');
- }
- if (!$msg->text) return;
- if (!($user->is_admin || $user->is_staff)) return;
- $ticketService = new TicketService();
- $ticketService->replyByAdmin(
- $ticketId,
- $msg->text,
- $user->id
- );
- $telegramService = $this->telegramService;
- $telegramService->sendMessage($msg->chat_id, "#`{$ticketId}` 的工单已回复成功", 'markdown');
- $telegramService->sendMessageWithAdmin("#`{$ticketId}` 的工单已由 {$user->email} 进行回复", true);
- }
- }
|