neiyou_user_web/app/Http/Controllers/Admin/TicketController.php

<?php

namespace App\Http\Controllers\Admin;

use App\Components\Helpers;
use App\Components\PushNotification;
use App\Http\Controllers\Controller;
use App\Mail\closeTicket;
use App\Mail\replyTicket;
use App\Models\Ticket;
use App\Models\TicketReply;
use App\Models\User;
use Auth;
use Illuminate\Http\JsonResponse;
use Illuminate\Http\Request;
use Mail;
use Response;

/**
 * 工单控制器
 *
 * Class TicketController
 *
 * @package App\Http\Controllers\Controller
 */
class TicketController extends Controller {
	// 工单列表
	public function ticketList(Request $request) {
		$email = $request->input('email');

		$query = Ticket::whereIn('admin_id', [0, Auth::id()]);

		if(isset($email)){
			$query->whereHas('user', static function($q) use ($email) {
				$q->where('email', 'like', '%'.$email.'%');
			});
		}

		$view['ticketList'] = $query->latest()->paginate(10)->appends($request->except('page'));

		return view('admin.ticket.ticketList', $view);
	}

	// 创建工单
	public function createTicket(Request $request): ?JsonResponse {
		$id = $request->input('id');
		$email = $request->input('email');
		$title = $request->input('title');
		$content = $request->input('content');

		$user = User::find($id)?: User::whereEmail($email)->first();

		if(!$user){
			return Response::json(['status' => 'fail', 'message' => '用户不存在']);
		}

		if($user == Auth::user()){
			return Response::json(['status' => 'fail', 'message' => '不能对自己发起工单']);
		}

		if(empty($title) || empty($content)){
			return Response::json(['status' => 'fail', 'message' => '请输入标题和内容']);
		}

		$obj = new Ticket();
		$obj->user_id = $user->id;
		$obj->admin_id = Auth::id();
		$obj->title = $title;
		$obj->content = $content;
		$obj->status = 0;
		$obj->save();

		if($obj->id){
			return Response::json(['status' => 'success', 'message' => '工单创建成功']);
		}

		return Response::json(['status' => 'fail', 'message' => '工单创建失败']);
	}

	// 回复工单
	public function replyTicket(Request $request) {
		$id = $request->input('id');

		if($request->isMethod('POST')){
			$content = clean($request->input('content'));
			$content = str_replace(["atob", "eval"], "", $content);
			$content = substr($content, 0, 300);

			$obj = new TicketReply();
			$obj->ticket_id = $id;
			$obj->admin_id = Auth::id();
			$obj->content = $content;
			$obj->save();

			if($obj->id){
				// 将工单置为已回复
				$ticket = Ticket::with('user')->whereId($id)->firstOrFail();
				Ticket::whereId($id)->update(['status' => 1]);

				$title = "工单回复提醒";
				$content = "标题：".$ticket->title."<br>管理员回复：".$content;

				// 发通知邮件
				if(!Auth::getUser()->is_admin){
					if(sysConfig('webmaster_email')){
						$logId = Helpers::addNotificationLog($title, $content, 1, sysConfig('webmaster_email'));
						Mail::to(sysConfig('webmaster_email'))->send(new replyTicket($logId, $title, $content));
					}
					// 推送通知管理员
					PushNotification::send($title, $content);
				}else{
					$logId = Helpers::addNotificationLog($title, $content, 1, $ticket->user->email);
					Mail::to($ticket->user->email)->send(new replyTicket($logId, $title, $content));
				}

				return Response::json(['status' => 'success', 'message' => '回复成功']);
			}

			return Response::json(['status' => 'fail', 'message' => '回复失败']);
		}

		$view['ticket'] = Ticket::find($id);
		$view['replyList'] = TicketReply::whereTicketId($id)->oldest()->get();

		return view('admin.ticket.replyTicket', $view);
	}

	// 关闭工单
	public function closeTicket(Request $request): JsonResponse {
		$id = $request->input('id');

		$ticket = Ticket::with('user')->whereId($id)->first();
		if(!$ticket){
			return Response::json(['status' => 'fail', 'message' => '关闭失败']);
		}

		$ret = Ticket::whereId($id)->update(['status' => 2]);
		if(!$ret){
			return Response::json(['status' => 'fail', 'message' => '关闭失败']);
		}

		$title = "工单关闭提醒";
		$content = "工单【".$ticket->title."】已关闭";

		// 发邮件通知用户
		$logId = Helpers::addNotificationLog($title, $content, 1, $ticket->user->email);
		Mail::to($ticket->user->email)->send(new closeTicket($logId, $title, $content));

		return Response::json(['status' => 'success', 'message' => '关闭成功']);
	}
}