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- <?php
- namespace App\Http\Controllers\Admin;
- use App\Components\Helpers;
- use App\Components\PushNotification;
- use App\Http\Controllers\Controller;
- use App\Mail\closeTicket;
- use App\Mail\replyTicket;
- use App\Models\Ticket;
- use App\Models\TicketReply;
- use App\Models\User;
- use Auth;
- use Illuminate\Http\JsonResponse;
- use Illuminate\Http\Request;
- use Mail;
- use Response;
- /**
- * 工单控制器
- *
- * Class TicketController
- *
- * @package App\Http\Controllers\Controller
- */
- class TicketController extends Controller {
- // 工单列表
- public function ticketList(Request $request) {
- $email = $request->input('email');
- $query = Ticket::whereIn('admin_id', [0, Auth::id()]);
- if(isset($email)){
- $query->whereHas('user', static function($q) use ($email) {
- $q->where('email', 'like', '%'.$email.'%');
- });
- }
- $view['ticketList'] = $query->latest()->paginate(10)->appends($request->except('page'));
- return view('admin.ticket.ticketList', $view);
- }
- // 创建工单
- public function createTicket(Request $request): ?JsonResponse {
- $id = $request->input('id');
- $email = $request->input('email');
- $title = $request->input('title');
- $content = $request->input('content');
- $user = User::find($id)?: User::whereEmail($email)->first();
- if(!$user){
- return Response::json(['status' => 'fail', 'message' => '用户不存在']);
- }
- if($user == Auth::user()){
- return Response::json(['status' => 'fail', 'message' => '不能对自己发起工单']);
- }
- if(empty($title) || empty($content)){
- return Response::json(['status' => 'fail', 'message' => '请输入标题和内容']);
- }
- $obj = new Ticket();
- $obj->user_id = $user->id;
- $obj->admin_id = Auth::id();
- $obj->title = $title;
- $obj->content = $content;
- $obj->status = 0;
- $obj->save();
- if($obj->id){
- return Response::json(['status' => 'success', 'message' => '工单创建成功']);
- }
- return Response::json(['status' => 'fail', 'message' => '工单创建失败']);
- }
- // 回复工单
- public function replyTicket(Request $request) {
- $id = $request->input('id');
- if($request->isMethod('POST')){
- $content = clean($request->input('content'));
- $content = str_replace(["atob", "eval"], "", $content);
- $content = substr($content, 0, 300);
- $obj = new TicketReply();
- $obj->ticket_id = $id;
- $obj->admin_id = Auth::id();
- $obj->content = $content;
- $obj->save();
- if($obj->id){
- // 将工单置为已回复
- $ticket = Ticket::with('user')->whereId($id)->firstOrFail();
- Ticket::whereId($id)->update(['status' => 1]);
- $title = "工单回复提醒";
- $content = "标题:".$ticket->title."<br>管理员回复:".$content;
- // 发通知邮件
- if(!Auth::getUser()->is_admin){
- if(sysConfig('webmaster_email')){
- $logId = Helpers::addNotificationLog($title, $content, 1, sysConfig('webmaster_email'));
- Mail::to(sysConfig('webmaster_email'))->send(new replyTicket($logId, $title, $content));
- }
- // 推送通知管理员
- PushNotification::send($title, $content);
- }else{
- $logId = Helpers::addNotificationLog($title, $content, 1, $ticket->user->email);
- Mail::to($ticket->user->email)->send(new replyTicket($logId, $title, $content));
- }
- return Response::json(['status' => 'success', 'message' => '回复成功']);
- }
- return Response::json(['status' => 'fail', 'message' => '回复失败']);
- }
- $view['ticket'] = Ticket::find($id);
- $view['replyList'] = TicketReply::whereTicketId($id)->oldest()->get();
- return view('admin.ticket.replyTicket', $view);
- }
- // 关闭工单
- public function closeTicket(Request $request): JsonResponse {
- $id = $request->input('id');
- $ticket = Ticket::with('user')->whereId($id)->first();
- if(!$ticket){
- return Response::json(['status' => 'fail', 'message' => '关闭失败']);
- }
- $ret = Ticket::whereId($id)->update(['status' => 2]);
- if(!$ret){
- return Response::json(['status' => 'fail', 'message' => '关闭失败']);
- }
- $title = "工单关闭提醒";
- $content = "工单【".$ticket->title."】已关闭";
- // 发邮件通知用户
- $logId = Helpers::addNotificationLog($title, $content, 1, $ticket->user->email);
- Mail::to($ticket->user->email)->send(new closeTicket($logId, $title, $content));
- return Response::json(['status' => 'success', 'message' => '关闭成功']);
- }
- }
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