TicketController.php 4.3 KB

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  1. <?php
  2. namespace App\Http\Controllers\Admin;
  3. use App\Components\Helpers;
  4. use App\Components\PushNotification;
  5. use App\Http\Controllers\Controller;
  6. use App\Mail\closeTicket;
  7. use App\Mail\replyTicket;
  8. use App\Models\Ticket;
  9. use App\Models\TicketReply;
  10. use App\Models\User;
  11. use Auth;
  12. use Illuminate\Http\JsonResponse;
  13. use Illuminate\Http\Request;
  14. use Mail;
  15. use Response;
  16. /**
  17. * 工单控制器
  18. *
  19. * Class TicketController
  20. *
  21. * @package App\Http\Controllers\Controller
  22. */
  23. class TicketController extends Controller {
  24. // 工单列表
  25. public function ticketList(Request $request) {
  26. $email = $request->input('email');
  27. $query = Ticket::whereIn('admin_id', [0, Auth::id()]);
  28. if(isset($email)){
  29. $query->whereHas('user', static function($q) use ($email) {
  30. $q->where('email', 'like', '%'.$email.'%');
  31. });
  32. }
  33. $view['ticketList'] = $query->latest()->paginate(10)->appends($request->except('page'));
  34. return view('admin.ticket.ticketList', $view);
  35. }
  36. // 创建工单
  37. public function createTicket(Request $request): ?JsonResponse {
  38. $id = $request->input('id');
  39. $email = $request->input('email');
  40. $title = $request->input('title');
  41. $content = $request->input('content');
  42. $user = User::find($id)?: User::whereEmail($email)->first();
  43. if(!$user){
  44. return Response::json(['status' => 'fail', 'message' => '用户不存在']);
  45. }
  46. if($user == Auth::user()){
  47. return Response::json(['status' => 'fail', 'message' => '不能对自己发起工单']);
  48. }
  49. if(empty($title) || empty($content)){
  50. return Response::json(['status' => 'fail', 'message' => '请输入标题和内容']);
  51. }
  52. $obj = new Ticket();
  53. $obj->user_id = $user->id;
  54. $obj->admin_id = Auth::id();
  55. $obj->title = $title;
  56. $obj->content = $content;
  57. $obj->status = 0;
  58. $obj->save();
  59. if($obj->id){
  60. return Response::json(['status' => 'success', 'message' => '工单创建成功']);
  61. }
  62. return Response::json(['status' => 'fail', 'message' => '工单创建失败']);
  63. }
  64. // 回复工单
  65. public function replyTicket(Request $request) {
  66. $id = $request->input('id');
  67. if($request->isMethod('POST')){
  68. $content = clean($request->input('content'));
  69. $content = str_replace(["atob", "eval"], "", $content);
  70. $content = substr($content, 0, 300);
  71. $obj = new TicketReply();
  72. $obj->ticket_id = $id;
  73. $obj->admin_id = Auth::id();
  74. $obj->content = $content;
  75. $obj->save();
  76. if($obj->id){
  77. // 将工单置为已回复
  78. $ticket = Ticket::with('user')->whereId($id)->firstOrFail();
  79. Ticket::whereId($id)->update(['status' => 1]);
  80. $title = "工单回复提醒";
  81. $content = "标题:".$ticket->title."<br>管理员回复:".$content;
  82. // 发通知邮件
  83. if(!Auth::getUser()->is_admin){
  84. if(sysConfig('webmaster_email')){
  85. $logId = Helpers::addNotificationLog($title, $content, 1, sysConfig('webmaster_email'));
  86. Mail::to(sysConfig('webmaster_email'))->send(new replyTicket($logId, $title, $content));
  87. }
  88. // 推送通知管理员
  89. PushNotification::send($title, $content);
  90. }else{
  91. $logId = Helpers::addNotificationLog($title, $content, 1, $ticket->user->email);
  92. Mail::to($ticket->user->email)->send(new replyTicket($logId, $title, $content));
  93. }
  94. return Response::json(['status' => 'success', 'message' => '回复成功']);
  95. }
  96. return Response::json(['status' => 'fail', 'message' => '回复失败']);
  97. }
  98. $view['ticket'] = Ticket::find($id);
  99. $view['replyList'] = TicketReply::whereTicketId($id)->oldest()->get();
  100. return view('admin.ticket.replyTicket', $view);
  101. }
  102. // 关闭工单
  103. public function closeTicket(Request $request): JsonResponse {
  104. $id = $request->input('id');
  105. $ticket = Ticket::with('user')->whereId($id)->first();
  106. if(!$ticket){
  107. return Response::json(['status' => 'fail', 'message' => '关闭失败']);
  108. }
  109. $ret = Ticket::whereId($id)->update(['status' => 2]);
  110. if(!$ret){
  111. return Response::json(['status' => 'fail', 'message' => '关闭失败']);
  112. }
  113. $title = "工单关闭提醒";
  114. $content = "工单【".$ticket->title."】已关闭";
  115. // 发邮件通知用户
  116. $logId = Helpers::addNotificationLog($title, $content, 1, $ticket->user->email);
  117. Mail::to($ticket->user->email)->send(new closeTicket($logId, $title, $content));
  118. return Response::json(['status' => 'success', 'message' => '关闭成功']);
  119. }
  120. }